Shipping & Returns
All orders will be shipped within 3 business days of the order being placed . When placing orders on live goods you must select Fed Ex Overnight, Fed Ex Priority Overnight or UPS overnight. Priority should arrive before 10:30am if you select this option depending on our decision and price options. All live good orders must be signed for! NO EXCEPTIONS! Shipping rates all calculated automatically by the shipper. Freight cost includes Styrofoam box, heat pack, cold pack if needed. Order in live goods above $ 225 will be free of freight charges.This rule only applies to live stock order. You can select Ground shipping for any dry goods separately unless they are small enough to fit into your live stock order.
Once your order has been shipped, you will receive an email with a tracking number. NO Shipping to P.O.B , Post Office Box . A live person must be there to sign the package. If you are not there to receive a package and instruct us to drop the box. Guarantee is void. We prefer that you have the box held at the facility but you have to provide us the address.
Santa Clarita Residence only for orders over 100 dollars can have it dropped off to avoid any shipping charges.
Any DOA of live animals must be reported immediately via email or phone message. A photograph is required and confirmed before any refund is given. Freight charges are non refundable.
All shipped order sales are final. No cash refund. Store credit will be issued less shipping cost on DOA only.